Our Privacy & Refund Policy
Last Updated: 04-12-2025
This Refund & Cancellation Policy applies to all services booked through Car2Wash.
1. Cancellations
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Cancellation is allowed up to 2 hours before the scheduled service time.
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If the service team has already arrived and the customer cancels, a visit/inspection fee may be charged.
2. Refund Eligibility
Refunds are provided only under the following situations:
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Car2Wash cannot deliver the service due to operational issues.
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The customer made a prepaid booking and the service was never started.
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Refund is approved by Car2Wash management after reviewing the case.
3. Non-Refundable Situations
No refund will be issued if:
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The customer is unhappy with the service but did not report issues within 24 hours.
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Cancellations happen after the team arrives at the location.
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Weather conditions cause delay or rescheduling.
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Service quality varies due to bad vehicle condition, dirt level, or environment.
4. Rework Policy
Instead of a refund, Car2Wash may offer:
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Free touch-up
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Rewash of the affected area
This applies only if the complaint is valid and raised within 24 hours.
5. Refund Method & Time
If approved:
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Refunds will be processed to the original payment method.
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It may take 5–7 working days depending on your bank or payment provider.